![]() My bank accounts were NOT disconnected from QBO when I changed the bank password at the bank. I am trying to help Intuit by alerting you to a new bug that would affect any customer using linked Wells Fargo (and possibly other banks) bank accounts, which is probably a very large number of customers. If you don't understand how it's a bug, then please escalate to someone who does. Learn how to log in or retrieve a username or password. Close account and transfer to my Wells Fargo (checking/savings) account. You can access your Wells Fargo account via online banking or the mobile app in a few simple steps. It's also a new bug as this was not the behavior before. Wells Fargos National Business Banking Center at 1-800-CALL. ![]() The most likely cause is QBO using a stale cached credential or a stale cached auth token. It should not be necessary to unlink a bank account, or use the wrong (old) password in order to change the password within QBO. It's a catch-22: impossible to change password causes incorrect password to be used and password to be revoked by bank. There was no obvious way to change the old password in QBO before it triggered the security alert at the bank for using the wrong password, which disabled the password everywhere, including at the bank web site. The original cause of the problem was that I was not able to edit the sign in info to use the new password I set at the bank before the password was revoked, and the password was revoked because QBO kept trying to use the old password.
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